At Mestiza Glow, we aim to provide a clear and transparent return and refund process. This policy outlines the conditions under which returns and refunds are accepted for purchases made through our website.
Eligibility for Returns
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Return requests must be submitted within 7 days of receiving the order.
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Products must be unused, unopened, and in their original packaging.
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Due to hygiene and safety reasons, opened beauty, wellness, supplements, or drink products are not eligible for return.
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Proof of purchase, such as an order number or receipt, is required for all return requests.
Return Process
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Contact our customer support team via email or phone with your order details.
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Our team will review your request and provide return instructions if the request is approved.
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Once approved, the product must be returned in its original condition.
Please note that return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
Refunds
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Refunds are processed only after the returned item has been received and inspected.
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Approved refunds will be issued to the original payment method used during purchase.
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Refund processing may take 7–14 business days, depending on the payment provider.
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If an item was purchased at a discounted or promotional price, the refund will reflect the actual amount paid.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened or used supplements, drinks, or beauty products.
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Products damaged due to misuse or mishandling after delivery.
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Items marked as final sale or purchased during clearance promotions.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:
Email: info@mestizaglow.com
Phone: +971543435116
